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Voice over Internet Protocol (VoIP) telephony systems and VoIP phones are great for today’s businesses. They’re more mobile with greater functionality and better cost efficiency versus traditional landline phones. But as with any technology, VoIP is vulnerable to disruptions due to equipment failure, disasters, and cyberattacks. Plan ahead and make sure your VoIP can weather any breakdown. Invest in VoIP monitoring services Before implementing any disaster recovery solutions, install a...

Business communication is different from traditional landlines. Today’s buzzwords are internet-based phone systems or VoIP. Before upgrading your old phones, determine where you want the new system to be: in the cloud or on-premises? Installation and maintenanceOn-premises VoIP phone systems are installed in your office and typically managed and maintained by your own personnel. While you can hire a third party to do this, you can’t avoid the hardware costs...

Many businesses nowadays are well-armed against email-based phishing scams, which is why scammers have moved over to phishing through VoIP (Voice over Internet Protocol) scams. Through “vishing scams,” hackers can pretend to be bank representatives and convince your employees to provide confidential financial details via a seemingly innocuous VoIP call. Take a look at why vishing is on the rise to understand how to keep your business from falling victim....

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here’s why. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention For example, AI-integrated VoIP systems can determine a caller’s personality, mood, and queries so calls are...

Here are more VoIP features you can use The many features available for VoIP may overwhelm and confuse you. You might even overlook a lot of them. How do you keep track of all its applications and functions? We’ve compiled a list of features included with your VoIP service that often go unnoticed. Busy lamp field The busy light notifies you when people can’t take your call. You avoid disrupting...

Cloud migration tips for unified communications With the increased popularity of cloud technology, the productivity benefits of cloud-based unified communications (UC) are well-known. But organizations migrating UC to the cloud must realize that its performance relies on a number of factors. If you’re considering moving your UC to the cloud, follow these tips. Opt for a gradual transition Migrating unified communications to the cloud doesn’t have to be accomplished in...